Things may be getting ugly real soon at Yelp and other sites that allow anonymous reviews of businesses. In Virginia, a judge ruled that deliberately false statements are not protected speech. The problem is, the business owner suing in this case hasn’t proven that these anonymous reviews contain deliberately false statements.
Online reviews certainly change the way certain laws can be used in court. Previously, if you didn’t like a certain business, all you had to do is tell a friend. What you said to your friend in the privacy of your conversation couldn’t be disputed, but online reviews can.
Even if they’re anonymous.
Yelp and other sites have been hiding behind the First Amendment since their inception. That party might soon come to an end, however, if more businesses sue in states where the laws allow them to question the legitimacy of reviews.
These matters are complicated by the fact that a competitor can pay someone to post fake reviews of your business. Not many people, that I know of, would consider that protected speech. If you’re a business owner, I doubt that you’d want such fake reviews influencing people’s decision to do business with you. And that’s the problem. Right now, they can.
So will anonymous reviews soon be a thing of the past? Andy Beal has an interesting suggestion. Maybe it’s time for Yelp to introduce a verified customer attribute, but that makes me wonder just how they’d be able to do that.
What’s your take on anonymous reviews and social review sites like Yelp?