Reputation management is often thought of as nothing more than increasing the number of ways you rank in the search engines for your name or brand while reducing the number of negative results for the same. While that is certainly one way to approach the subject of reputation management, it isn’t the only way.
Online reputation management is really about building trust. And it’s your job as a member of your team to help boost the company image and brand recognition through the tools at your disposal. Much of reputation management is simply interacting with your audience and engaging them in conversation on your blog, through social media, and using other online tools to reach your audience. Reputation management should be seen as an extension of your online marketing efforts.
In truth, everything you do (and everything anyone in your organization does) is reputation management. It all affects how your audience views your brand. Whether you are writing a press release and sending it out or engaging through Facebook and Twitter, you are trying to send a positive image. Succeeding at that is the best reputation management tool you have.