Should you respond to negative comments about your business on other websites? Ideally, you’d want to have those conversations on your own blog. A good strategy to use to get people over to your blog for a conversation about your products and services is to write a blog post that addresses a concern made publicly elsewhere. Then, visit the site on which the comment was made and make a short statement about the comment with a link to your site for the fuller explanation. Your comment might look something like this:
Thanks for addressing that issue. You might be interested in this explanation (and include the link here).
This tells people that you take their concerns seriously. It also tells them that you are willing to talk about it. But it also gets them to your blog to talk about it. By getting the conversation going on your website, you can control the flow of the conversation while giving people a chance to voice their concerns and deal with the issue directly where it makes the most sense to do so.
Call it reputation management. But we call it common sense.